Dialpad

Dialpad combines cloud calling with built-in AI that provides real-time transcription, sentiment analysis, and automated call summaries, transforming every conversation into actionable intelligence while enabling seamless communication across voice, video, and messaging.

Dialpad's Voice Intelligence technology automatically transcribes calls in real-time, analyzes sentiment, and surfaces actionable insights during and after every conversation. The AI assistant provides live coaching recommendations, flags competitor mentions, and identifies key moments for follow-up. Post-call summaries automatically capture action items, questions asked, and conversation highlights without manual note-taking. The platform unifies calling, SMS, video meetings, and team messaging in one interface accessible from desktop, browser, or mobile. Advanced call routing uses intelligent algorithms to connect prospects with the best-fit rep based on skills, availability, and historical performance. Power dialer and predictive dialer modes maximize outbound efficiency by eliminating manual dialing and optimizing connection rates. Integration with Salesforce, HubSpot, Zendesk, and other platforms syncs call data, automatically creates activities, and displays customer context during calls. Analytics dashboards track individual and team performance across call volume, talk time, conversion rates, and customer sentiment trends. Unlimited calling in the US and Canada removes usage anxiety for high-volume teams.

Key Features:

• Real-time AI transcription: Automatically transcribe calls with sentiment analysis and actionable insights surfaced live
• Post-call intelligence: Generate automated summaries with action items and key moments identified
• Unified communications: Combine voice, video, messaging, and SMS in one platform
• Smart routing: Route calls to the best-fit rep using AI-powered matching algorithms

Who It's For: Dialpad is perfect for sales teams wanting AI-powered call intelligence built into their phone system. It's ideal for organizations prioritizing conversation insights, teams needing unified communications, and managers wanting coaching data from every call.

Dialpad delivers AI-powered calling that turns conversations into competitive advantage.